Frequently Asked Questions

Currently we offer our services in Mumbai, Pune, Delhi NCR, Chandigarh, Jaipur, Ahmedabad, Kolkata, Goa, Hyderabad, Bengaluru, Chennai and Kochi. Here's a list of all pincodes where we deliver.

Ideally, we strive to deliver every product within 14 calendar days of completion of the subscription process. In case of any unforeseen delays, we/our logistics partner will keep you updated.

There are no delivery charges.

In the event of you missing out on a scheduled delivery, our representatives will get in touch with you to discuss rescheduling and any additional charges applicable therein.

Not a problem. We’ll be coordinating with you prior to the end of your tenure to arrive at a mutually convenient date and time for the pick-up.

You can return the product delivered only if you happen to receive it in a damaged condition. In case you happen to receive a damaged product upon delivery, you have a 24-hour window to raise a ticket under the ‘Support’ section of your user dashboard along with photos of the damaged product. Upon assessing your case, we will try to ship you a replacement as soon as possible. Your Subscription Period will begin only when you receive the replacement product.

The refundable deposit is the amount you pay to initiate the subscription process. Provided the subscribed product is in perfect condition when your subscription ends, the deposit will be refunded in full. In case there is minor damage, the damage amount will be deducted from the deposit and the remaining amount refunded.

You can cancel your order at any point prior to the delivery of the product. In case you cancel your order before it is shipped, the refundable deposit will be returned in full within 10 working days. In case you cancel your order after it is shipped but before it is delivered, you will have to bear the two-way shipping charges which will be deducted from your refundable deposit and the balance returned within 10 working days.

Your refundable deposit (post Quality Check and damage assessment at our end) will be credited back via NEFT/RTGS within 10 working days. The final amount will be credited back to the same account/Card from which the payment was made.

The billing or payment cycle is the first of every month by default. In case you want to change it to a quarterly or a half-yearly cycle (which come with discounts for bulk payment) you can do so while completing your subscription process or from the user dashboard later.

Monthly cycle:

The first bill you receive will be on the first day of the second month. It will include the subscription amount applicable for that month as well as the pro-rated amount for the previous/first month (from the day you receive the product/s at your premises till the last day of that month).
The last bill you receive will be on the first day of the penultimate month. It will include the subscription amount applicable for the penultimate month as well as the pro-rated amount for the number of days left in the last month.
e.g. Let’s say your subscription period for a Tenure of 1 year starts on January 3, 2018. The first bill you receive will be on February 1, 2018. It will be for the month of February, 2018 plus 29 days of January, 2018. The last bill that you receive will be on December 1, 2018. It will be for the month of December, 2018 and 2 days of January, 2019.

Quarterly and Half-yearly cycle:

For Quarterly and Half-yearly cycles, the billing modality is similar to the monthly cycle. Just two additional things to keep in mind:

In case you want to switch to a Quarterly or Half-yearly cycle mid-tenure, you can do so only if you have at least those many months left in your tenure.

In case of a Quarterly cycle, if the duration left in your tenure is more than 3 months but less than 4 months, you’ll be served a consolidated invoice which will include the amount payable for 3 months as well as the pro-rated amount for the number of days left in the 4th month. In case the duration left is more than 1 month but less than 3 months, then you’ll be served a separate pro-rated invoice for the duration left. The same principle applies for a Half-yearly cycle as well.

If you fail to pay the Subscription Charges by the 10th of that month then a Late Fee of Rs. 250 will be levied per subscribed product.

You have the option of choosing a quarterly or half-yearly payment cycle when subscribing to a product. In case you haven’t, you can always change your billing cycle from the user dashboard.

No. In case of multiple subscriptions, we will club them and serve you just one invoice every month.

You can use Debit Cards, Credit Cards, Internet Banking, E-wallets and UPI to pay for your subscriptions.